Customer Service CV: How to Write

There are many ways of making your customer service CV strong and effective. Customer service is key to the success of any business and they always say 'customer is king' which is absolutely true. It is therefore imperative that companies strive to deliver exceptional levels of service and that starts with recruiting the best staff, i.e. you!

There are always many thousands of customer service jobs on all the major job portals and websites in the UK, so this means opportunities for jobseekers. Competition is always very high as well for these role, hence it is essential that you make your CV as strong as possible. Using a professional CV writing service is advantageous, as writers can highlight the relevant skill sets which you have, which are focused on delighting customers, and this is what employers will be looking for ultimately.

When writing a CV for customer service, understand your audience, i.e. hiring managers and recruiters, and then highlight the things related to service delivery which they will want to see.

Customer Service: Capabilities and Skills

Create a strong opening statement on your CV, focus it on all aspects of customer service. For example, communicating with customers, dealing with complaints and issues, driving resolution and recording details accurately on CRM systems. Talk about your time management skills, ability to handle difficult / complex / sensitive situations and professional manner, whether that be on the telephone, via e-mail or face-to-face. Remember, customer service jobs can be within call centre or retail environments, so tailor your professional CV according to the specific role you are applying for.

One way to show employers which of these you have is to add a skills section to your CV. Alternatively, you can work your skillset into your personal statement and career experience sections more naturally, as long as they still stand out.

Often in job descriptions, customer service roles say that they are looking for applicants with good verbal and written communication skills, problem solving skills, data entry skills and good IT proficiency to use various CRM applications as well as the Microsoft Office Suite (Word, Excel, Outlook).

Closing Thoughts

Carefully check your CV for any spelling or grammar errors - the last thing you want is to show a lack of attention to detail, as this is absolutely critical in any customer service job. Use a CV review service and avail the help of a professional CV writer who can craft your CV and target it in the best way possible - this is what may make the difference between securing a new customer service role and not.